It is a pleasure to work with the Grasp Software team- Pam N.

The various screens are logical and by virtue of how they are set up, prompt staff to enter data.
- Merle F.

Our staff enjoy the various features and functions on WISH. ...Being part of the system helps us to feel connected to the Database.
-Lynne C.

The statistics required for Ministry reporting is done automatically and we found our statistics are much more accurate with this program than [the] paper stats that staff used to keep.
-Rita B.

it is very useful
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Customer service is A+
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The program is user friendly and modifiable. The statistical report is clear and easy to read. Mike is to helpful, approachable and promptly responds to any questions or concerns etc.
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Just a simple thank you for always making sure we are on the right track, providing support when needed and in a manner we can understand. Product is very efficient and user friendly.
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Mike (and Linda) provide very personable, prompt support. The service is excellent.
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Has been a great experience.
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That this is a great program and easy to use.
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The program is fairly easy to use compared to other programs I have worked with.
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Great software for our needs, great support when issues arise. Would like to have a training manual for new employees or on online training or refresher course for staff
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Excellent product and service.
Very satisfied.
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The team is loving this program, I'm glad we purchased it.
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THey have been very supportive with quick response times.
Some of the functions take time to understand the /why' behind the formulas.
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We really like WISH!
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We are grateful for the wonderful support received and happy to have a close relationship to be able to suggest improvements and changes to the software.
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Grasp is open to hearing what people want and does their best to add it.

Availability for support has been excellent, particularly for a small organization.
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The program is easy to use and Mike is amazing at incorporating Ministry changes and suggestions. It makes the transfer of information with staff easy to help clients more fully and efficiently.
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The programs that are using the software seem to be comfortable with the system.
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I appreciated Mike Cooper's availability and patience to help us ramp up, and his flexibility to accommodate our situation.
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It is nice that it has become the standard software for shelters in our area
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good product.
great support
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It is user friendly and easy to train staff to use.
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It does take a while for people to become familiar with the program, but once they have that knowledge it is a good tool to use agency wide.
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It works for our In house and group statistics.
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-layout of the mcss stats very helpful
-very friendly staff and accessible fairly quickly
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I think it's a fine start to collecting data for BC Housing and for staff documenting. The Non-Resident supports aren't getting completed this way so we have switched back to paper though
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No comments, everything is good. We appreciate that there are always updates and the program is evolving to meet our growing needs.
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The program is great and easy to use, as far as I am aware grasp has been helpful.
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very knowledgeable and professional. WISH makes documentation very easy.
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WISH is a great program and works very well for our shelter needs and especially for ministry reporting. Support is absolutely EXCELLENT!
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Mike is very knowledgeable and always responds very quickly to questions. Great customer service!
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It is user friendly and Mike is fantastic to work with...we could not ask for better support.
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We have used WISH for many years and I can't imagine what we would do without it. As long as all staff are trained to use WISH properly, it is the best way to record information for a client so it doesn't get lost and so that all staff have access to it. And wish makes stat reporting so much easier.
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Great program, with great support!
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Mike is great and responds in a timely manner when/if there is an issue. Great to work with!
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very fast and accurate assistance every time we need it.
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it tis good
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The product and service that we have received from Grasp have suited our needs very well.
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Support is always prompt and answers all my questions. WISH itself is great.
Thank you
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WISH has been a great product for us and it is pretty easy to use and for staff to learn.
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Helpful and responsive technical support. Ease of use. Able to adapt it to meet specific reporting needs.
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- it is a user friendly system
- there is some flexibility for customizing to your individual setting
- Grasp welcomes feedback which creates an ideal situation for ongoing program development to meet the
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To try the demonstration. Also how willing GRASP is to incorporate suggestions in new versions and the excellent support that is provided.
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That this product is meant to update how shelters do business. It also consolidates all aspects of client services so that there is actually no duplicates of files. this should strengthen the accurate docum
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I would advise them to make sure to have at least two people extensively trained on the operation of the system so that effective troubleshooting can take place.

Also, that the user interface could be
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I already have mentioned to other people and I believe our E.D. [sic] has too.
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get extra training for staff using the product
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I would advise them to buy the product, and make sure to designate one (2 at most) staff to learn all about the program first, create formulas etc, before having the rest of the staff team start using the
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It is well designed, is fairly easy to use and allows you to capture alot of information in easy to use screens.
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I would tell them that it is a good investment and that they should give Mike Cooper a call.
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I would advise them that the product is easily adapted to individual requirements; that the support is excellent and that feedback for future builds is always welcome.
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To buy it.
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